Troubleshooting Request

Troubleshooting Email Request

Use this form to email a request for troubleshooting to Cherry's Technical Support team.

Part Number:
Lot Number:
Distributor:
Contact name of distributor (if available):
End item user:
Email user:
# of failures out of total installations:
Joint thickness:
Joint material:
# of sheets:
Tool used:
Pulling head used:
Is this your first time using Cherry parts?:
Have you experienced failures with these parts before?:
Have you experienced failures with other brands for the same spec fastener?:
Were the parts received in original Cherry packaging?:
Notes:
Photos (Photos of the failure Photos of the blind side where the failure occured Photos of the tool used Photos of good installations Photo of the parts in the packaging (original packaging if possible) ):